Frequently Asked Questions
Frequently Asked Questions
I have not received my purchase confirmation
The confirmation of your purchase arrives immediately to the email you have left us contact, be sure to check the Spam folder, unwanted or other of your email as it is possible that it arrived there. In case you don't find it, just let us know your full name and contact telephone number in any of our attention channels to check it together.
Why does the confirmation arrive in the Spam, Junk or Other folder?
Your email security filters out the emails you talk to most often and the ones that are completely new tend to go to the referral inboxes. So you can add us as a contact or simply check that our replies arrive in your main inbox.
How do I know if my size is correct?
Due to the fact that our sizes are international, sometimes they differ from those we are used to in Spain, so please refer to our size guide that you will find at the bottom of each page. Remember that even if the footwear does not fit you, just let us know so that we can make the corresponding change.
I have received my order number, what do I do now?
Once you have received your order number, all you have to do is wait for our email with the tracking number generation so you can check the status of your order. Please note that the generation is automatic and when you receive it, the Correos system may not be updated yet, so we ask you to try again in the next 5 working days.
I received my tracking number but my tracking information is missing, non-existent or lost.
As indicated in point 3, you received your tracking number, which was generated automatically, so it may not be updated on the official platform, so we share with you orientative search platforms to be able to check the movement. We recommend that you start tracking within the following working days.
Where do you ship my orders?
We send them by Correos, if you want to track your order number you can do it at http://bit.ly/correostracking. In your first search you may see information such as "pending deposit" "pre-registered" or others, do not worry it is the same that appears by default when created. You will be able to find out more information about the delivery and/or estimate in the following working days.
Why haven't I received my order?
If we have confirmed your order # and tracking # it means that your order is on track and we are respecting the established timescales. If you have any doubts you can read our section on shipping and so on at http://bit.ly/correostracking. If we are out of schedule, please let us know your concern with your order # at info@embosofficial.com.